How to Manage Problem Residents: Resident Management…If You Don’t, Who Will?
A webinar recorded October 2, 2024
Webinar Overview:
You signed up for the job, but you didn’t know there would be residents like this! Have you faced or had to deal with difficult residents? There is a difference between problem residents and resident problems or concerns. As the front line of residential management, it’s important all team members know the difference and be able to respond accordingly.
In this webinar, Dr. Shenetta Malkia-Sapp, an industry expert in property management and real estate with over 20 years of experience, guides you through how to manage your residents, set a process to reduce problems, and be proactive to prevent problems before they escalate.
Topics Include:
Practical tips and tools for reducing escalations when dealing with difficult residents
- Tools to effectively address issues with these residents
- How to support team members whose professional careers and mental health can be affected by negative experiences with problemed residents
Webinar Resources:
Presented by:
Shenetta Malkia-Sapp, Ph.D.
CEO, The PMs of the City LLC
Dr. Shenetta Malkia-Sapp is the CEO of The PMs of the City Realty and The PMs of the City LLC, a full-service property management, asset management and consulting firm specializing in residential management. She has over 20 years of extensive experience in the property management and real estate industry.
Dr. Malkia-Sapp is also a nationally certified affordable housing property manager with an SHCM® designation and a proud member of NARPM®. She holds a Broker’s license in Maryland, the District of Columbia, Virginia, and Georgia, and is a licensed Property Manager in the the District of Columbia.